Frequently Asked Questions

Everything you need to know about your NEUVILLE experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on your location and customs processing.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

NEUVILLE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or certified sustainable leather alternatives.

Can I track my package in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.