Returns & Exchanges

At NEUVILLE, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Attach the Label

Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your parcel.

4

Drop Off and Track

Hand over your package at any authorized courier location and keep your drop-off receipt until your refund or exchange is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing